Cancellation & Refund Policy

This policy applies to all consultations, treatments and plans purchased through NextAct ("NextAct").

1. How to cancel

You can cancel at any time by emailing support@nextact.health or calling [[PHONE]] during business hours. We process cancellation requests within 1 business day.

2. Before a provider reviews your intake

If you cancel before a licensed provider begins reviewing your intake, you receive a full refund of your consultation fee.

3. After a provider begins review

Once a provider begins your clinical review, the consultation fee is non-refundable, because the provider's time and medical review have been delivered. This applies whether or not treatment is prescribed.

4. If treatment is not approved

If your provider determines that a treatment is not clinically appropriate for you, you will not be charged for that medication, and any amount already paid for the medication is refunded in full. The consultation fee is non-refundable. [[CONFIRM: medication is charged only after approval]]

5. After a prescription is approved but before it ships

If you cancel after your prescription is approved but before it is sent to the pharmacy, you receive a refund of the medication charge. Contact us immediately. Once your order has been sent to the pharmacy for preparation, cancellation cannot be guaranteed.

6. Recurring plans and refills

If you are on a recurring plan, you may cancel at any time. Cancel at least [[CONFIRM: number]] days before your next billing date to avoid the next charge. Cancellation stops future charges; it does not refund charges for orders already prepared or shipped.

7. Compounded medications: no returns

Compounded medications are prepared for you individually by a licensed pharmacy. For safety reasons, once shipped they cannot be returned, resold or reused, and all sales of dispensed medication are final, except in the cases in section 8.

8. Damaged, incorrect or lost orders

• Damaged or incorrect order: email us within 7 days of delivery with photos of the packaging and product. We will arrange a replacement at no cost.
• Lost in transit: if tracking shows the order was not delivered, contact us within 14 days of the expected delivery date and we will reship it at no extra charge.
• We are not responsible for orders marked delivered to the correct address and reported missing more than 7 days after the delivery date.

9. Billing errors and disputes

Report any billing error within 30 days of the charge by emailing support@nextact.health. If we made an error, we will correct or refund it within 5–7 business days. Please contact us before filing a chargeback so we can resolve the issue quickly.

10. Refund processing

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take another 3–5 business days to post the credit.

11. Contact us

NextAct · support@nextact.health